Something is missing from my order - what should I do? :

Something is missing from my order - what should I do? Print

Modified on: Sat, 18 Jul, 2026 at 3:22 PM

Before anything else, two quick checks solve most "missing item" surprises:

1. Is the rest of the order still on the way?

Orders with multiple or larger items sometimes ship as separate consignments and arrive on different days. Check your tracking on the Track your order page - if the detailed view shows remaining "articles" or a second tracking number, the rest of your order is still in transit and normally arrives within a day or two.

2. Is the part hiding in the packaging?

Small accessories (adapters, mounting hardware, cables) are often packed inside compartments, under foam layers, or inside the product itself - stands and cases especially. The product page's description lists exactly what is included with each product, so it is worth a quick cross-check.

Still missing? We will fix it quickly

your order number,
what is missing, and
a quick photo of what you received (this genuinely speeds things up).

If something was missed in picking or is missing from the box, we will send the missing item or part straight away - often on the same day's dispatch.

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