When will I receive my order? :

Orders ship primarily from our warehouse in Canberra, and delivery time depends on your location and whether you select a standard or express service. A small number of items ship directly from supplier warehouses in other cities (these are a tiny fraction of orders, and we are rolling out an indicator on the relevant product pages).

Get an instant estimate for your postcode

We display delivery estimates for every shipping service right on our website. Enter your postcode on the product page or at the cart / checkout to see the estimate for each available service. Estimates are given in business days from the day of dispatch.

A few things to keep in mind

Estimates are a guide, not a guarantee - carriers usually deliver within the estimate, but their own terms allow 1-3 business days beyond it before a parcel is considered late.
Express services are prioritised, but Australia Post has not offered a guaranteed overnight Express service since 2019, so Express estimates start at 2 business days for most areas.
Once your order ships, your tracking link shows the carrier's live estimated delivery date - the quickest way to check is our Track your order page.

Only received part of your order?

Orders with multiple or larger items are sometimes split across separate consignments, which can arrive on different days.

If you have one tracking number, open the detailed tracking view - it will show if there are remaining "articles" still on the way. They normally arrive the next day.
If you have multiple tracking numbers, different carriers may be delivering your order, and items can arrive a few days apart.

If there is a long delay between deliveries or the tracking looks odd, please contact us and we will chase it up.