Yes - we offer a 30 day return policy on all products, covering change of mind, incorrect purchase, or a product that turns out not to suit its intended purpose. Returned products receive a refund of the unit price (or store credit if you prefer).

The conditions, in plain terms

• Contact us before returning anything - we will confirm the best return method and give you an RMA reference to write on the parcel.
• Products must reach us back in "as new" condition with all original packaging. A restocking fee of between 5% and 15% may apply if an item is not returned as new or is missing important packaging.
• The buyer arranges and pays for the return freight, and original shipping costs are not refundable for change-of-mind returns.
• If arranging freight is a hassle, we can offer the use of our own freight account - the charge is simply deducted from your refund or credit. Note this usually means printing a shipping label at home to attach to the parcel.
• If you have discarded the packaging, you will need to source suitable replacement packaging - large items must be boxed in cardboard (bubble wrap alone is not enough protection).

How to start a return

Head to our Returns and Warranty page and fill in the short form, or simply contact us with your order number. Our team will reply with the return steps and your RMA reference.

Once your return arrives back and is checked, refunds are processed promptly - allow 3-5 business days for the funds to appear in your account.

Faulty item rather than change of mind? That is covered by warranty instead - see What warranty do SWAMP products have? Full policy detail: Returns Policy.