All products sold by SWAMP come with a minimum 1 year warranty, whether purchased online or from our showroom. Certain branded products, from brands such as Radial, carry an extended manufacturer warranty - check the product description for details.
What the warranty covers
- If a product develops a fault under warranty, we will repair, replace or refund it, with inspection and repair handled by our in-house technician.
- Return postage is on us: if you need to post a faulty item back for a warranty claim, we cover the cost of that return shipping, up to a maximum of $100 per claim. This applies to all items purchased through our website, eBay, or other marketplace stores.
- If a returned item tests as not faulty, we may request that you cover the shipping cost, or can be handled under the 30-day return policy conditions instead.
How to make a warranty claim
Start a claim on our Returns and Warranty page, or contact us with your order number and a description of the fault. Where possible, a short photo, video or audio example of the issue speeds things up a lot - our team will send you an easy upload link.
Two time-sensitive rules worth knowing
- Faulty on arrival: if a product arrives faulty or dead on arrival, please report it within 7 days of receipt.
- Carton damaged on arrival: do not sign for a visibly damaged carton - reject the delivery if you can, photograph it, and let us know. We will lodge the transit insurance claim and arrange a resend.
Outside the warranty period?
We are still happy to help - our team can assist with sourcing parts or finding repair solutions where possible. Just get in touch.
Full policy detail: Returns Policy. Change-of-mind return instead? See Can I return a product after delivery?